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FAQs

How do I exchange toys each month?

For major cities and towns, we use Prime Time Couriers. For all outlying areas, we make use of Pargo (they’re based in over 2200 stores nation-wide, including Clicks). A week before you are scheduled for an exchange, we send you an email to let you know that new toys are on their way and include the list of toys you need to return. In store or with the courier, you merely return the ‘old’ bag, exchanging it for a new one! Play→ Learn → Return … and repeat!

How much does it cost?

Starting from R299 per month, we have a variety of options to suit your needs (both month-to-month and contract options available). You decide what suits your family best when you sign up here.

Am I tied to a contract?

If you opt to go month to month, you pay monthly. As we work on a 4 week cycle, we request you give us at least two weeks notice if you are needing to cancel. If you choose one of our discounted packages, then you are obviously committed for that time. We get that life throws us lemons so if you are in the middle of your contract and need to cancel, we can accommodate. You would just need to pay back the discount you’ve received to date within your contract.

How many toys are in each bag?

Each bag contains 5 or 6 toys collectively worth around R 1 000.

What ages do you cater for?

Smart Toy Club is ideal for babies from 6 months but have had some joining when they were as young as 4 months. It all depends on the child – you know if your baby is needing some fresh stimulation. We can keep a child of about 5 years entertained with our bags but they tend to have their own interests after this age.

What types of toys are in each bag?

We believe children need a variety of toys to keep them engaged and stimulated and we only stock the best quality, educational brands. Each bag typically consists of a board book (unless you tell us your child or dog eats them), a wooden puzzle (typically from 12 months), 1 or 2 battery operated tech toys and 1 or 2 wooden and other interesting toys. We take great joy and care in selecting the toys for our little customers. We are moms – it’s very special getting to know your child through the toy selections.

Can I choose the toys?

Unfortunately not, but this is part of the fun! Parents and children are surprised by the monthly selection, also ensuring that your child is exposed to toys that you may not necessarily have chosen if you were in a toy store. We encourage you to let us know if there are certain types of toys you’d like us to consider. Please note that while you can request a toy, we will not be able to guarantee that exact toy in your next bag due to toys being out with other members, but we will put aside for your next bag.

Are my toys clean and sanitized before I receive them?

Rest assured, since COVID-19 we are paying even more attention to the cleaning and sanitization of our toys. Like many mothers before us, we too put our trust in Milton!

What about the battery operated toys?

We fully charge our rechargeable batteries and replace them before toys go out so that you don’t sit with this hassle. However, they are batteries and sometimes they act up whilst the toys are with you … feel free if you have a charger at home to give them a charge. Please note that rechargeables are expensive so please ensure that if you do take them out during the month, that you return the batteries when you return the bag.

My child falls in love with a toy...what now?

No problemo – perfectly natural, you may happily hold onto the toy for one more month no charge. If the novelty does not wear off after a month and you still want to keep it, then we can simply add to your invoice.

We can’t find one of the toys, help?

We know the feeling; we are moms too. In this case, we always err on the side of caution and will give you some time to locate the missing toy or puzzle piece. However, if it turns up that the dog has chewed it, you will have to pay the replacement cost of the toy.

What if a toy breaks?

We honestly don’t experience this too much and it’s because we only stock durable, quality products. Of course, we’ve had the dog who likes to chew and the Dad who stood on a toy. In those scenarios, we sell you the toy at a discounted rate or we ask for a replacement item where possible. However, we also have a toy mechanic handy. We really don’t like to waste and nine times out of ten, the toys can be fixed and are returned to our inventory. Just get in touch and we’ll make a plan 🙂

Does Smart Toy Club buy previously loved toys?

Yes, Yes, Yes! We certainly do. Get in touch. We pay half the retail value. A simple and convenient way to earn extra cash while ensuring the toys are put back into little hands to enjoy!